Remote Managed IT support

In our years of experience supporting diverse businesses and specialists in the IT industry we know that the delivery of IT Support is changing

Companies require almost instant response to support calls

Get the support you want when you need it

P2P Computer Services offer an alternative way to deliver your IT Support

How does it work ?

The Support Agreement

• We establish a support agreement based on the number of users and servers you require support for

Remote Management

• We configure your environment for efficient and secure remote management and support

Monitoring

• Your servers will have monitoring software installed so we can monitor their health and perform scheduled maintenance

Remote Support

We will configure your end users PC’s so we can monitor their performance and allow efficient remote access.
Should a staff member have any concerns they can call our Service Desk and our engineers will log into their PC’s and resolve any issues immediately. No longer any need for on-site IT Support. Your staff will get assistance in minutes

Our Support Desk

When you call the P2P Computer Services Support Desk you will be dealing with a highly skilled and experienced IT Engineer that will be familiar with your environment

*Although most support calls can be managed remotely in cases where an on-site visit is required we will schedule one of our mobile IT Engineers to attend.

It’s like having your own full-time IT team on speed dial

Key Benefits: 

• Calculable IT support cost
• Pay per user, per month and call allowance is personalised to fit your requirements and budget.
• Choice to have the Service Desk facility available with no set call allowance and you opt to be charged ad-hoc at discounted rates
• Flexible and varied support options available
• Cost saving, yet turn around time faster than having IT Support in-house

Remote Server Care

• Our Support Team will monitor your servers and systems for any issues so we can resolve them before they cause an interruption to your business and end users
• In addition to the automated monitoring of your servers, we implement routine administration checks

For example: Checking your backups daily and other scheduled administration tasks, weekly, monthly and quarterly.

Options

Hosted Exchange Email Server
Don’t want the job of hosting your own Exchange Email Server ?
We can provide hosted Exchange in the Cloud as part of your service agreement

You are charged per user, per month. Scale up and down your user count as required
With all the features of your current on-site Exchange server

Add PC’s and Microsoft Office per user
Want P2P Computer Services to provide and manage your PC hardware? We can bundle this into your service agreement. We ensure your users have an up to date quality PC platform with or without Microsoft Office.